Privacy Policy

Account information: name, email address, username, phone number, and password (for invited admin and team accounts) or third-party sign-in identifiers (for social login).

Verification information: for buyers, profile-completion details (date of birth, residential and delivery addresses, profile photo); for sellers, KYC data such as identity numbers and business details processed through our verification partner.

Transaction information: orders, escrow and payout records, and payment references. Card and bank details are handled by our payment partner, Paystack, and are not stored by Unveeyl.

Content you create: posts, listings, stories, reviews, comments, and messages - including photos, files, and voice notes you send in chat. Messages are private between participants, but are visible to us where required to investigate a report or a dispute.

Seller business records: where a seller uses our bookkeeping tools, the stock and financial records they enter - deliveries and what they cost, supplier names, goods returned, write-offs and shelf counts, expenses and other income, and any receipt or invoice they upload as supporting evidence. These records may contain information about other people, such as a supplier's name or details printed on a receipt. Sellers enter this material and are responsible for being entitled to provide it; we process it on their behalf to produce their own records and statements.

Usage and device information: log data, device identifiers, and interactions with the Platform, collected to operate, secure, and improve our services.

Analytics information (website): page views and page-performance measurements collected through Vercel Web Analytics - the page visited, the referring page, and coarse device and country information. This is cookieless, is not linked to an advertising profile, and is not used to track you across other websites or apps. We do not use Google Analytics, advertising pixels, or third-party ad-tracking SDKs.

AI inputs: the text and details you submit to an AI feature (such as generating a listing or an ad), and content submitted for automated moderation, which are sent to our AI providers to produce a result. See section 9.

Push notification registration (Android app): a device token identifying your app installation, so we can notify you when the app is closed. Removed when you sign out or turn notifications off.

To create and manage your account, verify your identity, and enable buying, selling, messaging, and payouts.

To process orders, hold and settle escrow through our payment partner, apply the platform service charge, and resolve disputes.

To send transactional communications (order updates, escrow and dispute notifications, verification and subscription notices) and, where permitted, service-related announcements.

To keep a seller's stock and financial records and produce the statements they ask for. We do not use one seller's cost prices, supplier names or margins to inform another seller's pricing, and we do not sell or publish them.

To provide AI features you choose to use, and to moderate content automatically so that unlawful or harmful material can be detected and removed.

To detect and prevent fraud, enforce our Terms, comply with legal obligations, and improve the Platform, including through aggregated analytics.

With other users as necessary to complete transactions - for example, a seller sees the delivery details required to fulfill an order, and a buyer sees seller store information.

With service providers who process data on our behalf under contract, including: Paystack (payments, escrow, bank verification and payouts); Dojah (seller identity/KYC verification, including NIN/BVN and liveness checks); Cloudflare (image, file and voice-note hosting and delivery); Google and, where offered, Apple (social sign-in); Google Firebase Cloud Messaging (push notifications to the Android app); Pusher (real-time notifications); Sentry (error monitoring and diagnostics); Resend (transactional email delivery); Google (Gemini) and Anthropic (Claude) for AI features and automated content moderation; Vercel Web Analytics (cookieless website analytics); and our cloud hosting, database, and cache providers (including MongoDB Atlas, a managed Redis provider, and cloud hosting such as AWS and Vercel). A fuller description of each provider and the data it handles is set out in Section 15 of our Terms of Service.

Within a seller's own team, where the seller has granted a team member financial access. That access shows the business's cost prices, suppliers, expenses and statements. It is granted and withdrawn by the seller, not by us.

With authorities where required by law, regulation, legal process, or to protect the rights, safety, and property of Unveeyl, our users, or the public.

We do not sell your personal information.

We retain personal information for as long as your account is active and as needed to provide the Platform, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Frozen team accounts and their history are preserved unless deletion is requested and permitted.

Seller stock and financial records are kept for as long as the seller's account is active, and afterwards for as long as tax and company-law record-keeping obligations require. A statement a seller has exported is kept as issued and is not edited afterwards - that is what makes an exported copy trustworthy to whoever was given it.

When information is no longer required, we delete or anonymize it.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent.

You may exercise these rights by contacting us at theloyegroup@gmail.com. We may need to verify your identity before acting on a request.

We use technical and organizational measures to protect your information, including encrypted transport, hashed passwords, access controls, and signed webhook verification for payment events. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Some of our service providers may process data outside Nigeria. Where personal information is transferred internationally, we take steps to ensure it receives an adequate level of protection consistent with applicable law.

The Platform is not directed to individuals under 18, and we do not knowingly collect their personal information. If you believe a minor has provided us data, contact us and we will take appropriate steps.

We use two AI providers: Google (Gemini) and Anthropic (Claude). Claude serves as an automatic fallback when Gemini is unavailable, so an individual request may be handled by either.

They are used for two things. First, optional AI features you choose to use - generating listing copy and ad copy, and producing seller insights from your own store analytics. Second, automated moderation of content submitted to the Platform, so that unlawful or harmful material can be detected.

Only the content needed to answer the request is sent: the text and listing details you submit, or the content being moderated. We do not send your payment or bank details, or your KYC identity data, to these providers. Your content is not given to them to train their models on; they process it to return a result, under their own terms and privacy policies.

Automated moderation is not a final decision about you. Content flagged automatically may be restricted or removed, and where that affects your listing or account you can contest it by contacting theloyegroup@gmail.com for review by a person.

AI output can be inaccurate. Content generated for you is a draft you are responsible for checking before you publish it; you remain responsible for the accuracy of your listings.

We may update this Privacy Policy from time to time. Material changes will be notified through the Platform. The "effective date" below indicates when this version took effect.

For privacy questions or requests, contact us at theloyegroup@gmail.com, or reach general support at theloyegroup@gmail.com.